Crystal Tai / Senior Customer Success Manager
+852 3480 8980

Where are confirmed COVID cases? WATI guides you on your way

Corporates and the public got into the habit of closely following COVID-related news in the last couple of years, keeping track of the buildings and areas with confirmed cases. However, how can we obtain timely information from many sources? No worries! Cyberport incubation programme alumnus WATI developed and launched a customer engagement tool with integration to WhatsApp. After users input a location or share their real-time location on whatsapp, WATI would show a list of surrounding buildings where there are confirmed or suspected COVID cases. The system is updated every 20 to 30 minutes with the latest official data. WATI’s usage significantly surged during the recent outbreak of the fifth COVID-19 wave.

WATI has features such as team inbox, mass personalised messages, and AI-enabled replies to provide timely and easy handling of the vast amount of communication on WhatsApp. The interface is simple and intuitive, and there is no need to code for simple updates. WATI has already attracted several rounds of investments and currently has more than 3000 corporate clients from over 50 countries or territories. Some clients are insurance companies, e-commerce platforms and small and medium-sized businesses. WATI is planning to double the size of its team, gearing up for overseas markets and service expansion.

As Hong Kong’s digital technology flagship and incubator for entrepreneurship, Cyberport supports office renting, funding, investor and corporate networks. With such help, the industry of digital technology grows and prospers. Learn more about the customer engagement tool WATI:

Company Profile

Established in 2016, Clare.AI is committed to developing AI powered Chatbots for Hong Kong businesses. A smart assistant that is equipped with a unique natural language processing (NLP) tool to process not only Cantonese, but also the distinct lexicon of language which combines English and Cantonese commonly used in Hong Kong. The Chatbot can deal with over 80 percent of general enquiries on its own greatly reducing the workload of front-line customer service professionals, and contributes to an eightfold increase in customer engagement. Clare.AI was selected by WhatsApp to be among its 30 global solution business partners in 2018.

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