Customer Success Manager
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A school that fits in your pocket

Early morning, Maggie logged into the school’s system to check her English test grades. Just as she expected: an ‘F’. “How could I pass if I don’t even understand what the teacher was saying and had no chance to ask her?” Maggie lamented to herself.

Classes have been held online due to the pandemic, but inside her family’s miniscule sub-divided unit, Maggie has found it impossible to focus under the noisy environment. Even though she began watching and re-watching her teacher’s teaching videos till late, without further elaboration, Maggie just hasn’t been able to catch up.

Luckily, with the help of a non-profit organisation, Maggie received free membership for the online learning platform, Snapask. Through the application, Maggie would be matched with an instructor who could answer her questions one-on-one.

The emergence of Snapask revolutionises conventional learning. For Maggie, learning is no longer bound by her environment or even time, and she is able to get help through the application, anytime, anywhere. Through the educational videos on the platform, Maggie is able to enjoy interactive learning. With the platform, Maggie’s grades have received a good boost.

With over 16,000 high-quality instructors, specialising in an array of subjects on its platform, Snapask offers around-the-clock tutoring services for learners of all different ages. All that students have to do is simply snap a picture showing the homework they do not understand, and the mobile app will be able to help solve the problem, as quickly as 10 minutes.

“The HKDSE examinations took place when schools were suspended in Hong Kong,” says Timothy Yu, Founder of Cyberport Community Member Snapask. “We have, as a result, seen an increase in questions raised by students taking DSE on Snapask by a double, to as many as 80 per student in a month. At the same time, 38 percent of our Snapask video watchers are secondary school students. We are glad to see Snapask helping so many Hong Kong students in their academic studies pathway during this difficult pandemic.”

The home learning situation is particularly dire for over 110,000 students from underprivileged backgrounds. In this regard, Snapask has been working with NGOs to offer these needy students 30 one-on-one study sessions over the course of three months. This initiative has helped over 4,000 students, providing them with the very best teaching resources 24/7.

Quick facts

  • Snapask collaborates with the Hong Kong Federation of Youth Groups to offer an average of 15 to 20 hours of free learning assistance to each student in need.
  • The mobile app uses AI to classify the question and then the matching algorithm to identify the right tutor to answer the specific question.

Company Profile

Snapask connects over three million learners with more than 350,000 tutors, offering on-demand one-on-one academic support to them 24/7. The learning platform is further enhanced by a collection of teaching videos, designed to make online learning fun and interesting, and motivate learners to ‘ask and learn’. Recently the online tutoring platform has raised US$35 million in Series B funding, which will be injected into its Southeast Asia market.


【發掘本地創意創新潛能 開拓全球發展嶄新空間】
【疫市商機】港教育科技公司配對「問功課」 助超級老師月入4萬
【疫市商機】線上「問功課」公司 夥陶傑拍片 亞洲八地逆市淘金
網上補習平台 Snapask 獲 B 輪融資  料疫情有助促進網上教材發展
【疫情百日】網上教育大茶飯!Zoom成搶手貨 老師變身KOL:同學積極過平時
網上學習平台Snapask 逆市融資2.73億
Snapask捕捉停課商機 募資突破3.9億
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