For patients with chronic diseases or underlying conditions, an appointment with healthcare professionals provides more than mere consultation; often it is a source of encouragement that can calm a worried patient. Social distancing measures temporarily interrupted this traditional interaction between patients and their healthcare professionals, causing anxiety to patients and their families. In view of this community issue, Cyberport community member, Caretia, launched a free online healthcare consultation service to help patients and their loved ones to regain hope and emotional strength.
Tele-Nurse can calm patients with online consultation service
Telehealth has emerged as a critical tool in the fight against COVID-19. When social distancing measures have been implemented, many patients experienced disruption to their regular nursing care and services. To bridge this gap, Caretia offers an extensive network of healthcare professionals, including registered nurses, physical therapists and nutritionists, so that people with different healthcare needs can reserve appropriate services online.
In addition, to prevent patients or the elderly from exposing themselves to various infectious agents during their clinic visits, Caretia offers Tele-Nurse, a professional nursing consultation service via video conferencing or online chat. Users can seek healthcare tips and advice from registered nurses who conduct preliminary health assessments and offer instant care recommendations.
Users can also schedule an appointment easily on the Tele-Nurse platform for a 15-minute free consultation. To protect users’ privacy, all communication is transmitted over an encrypted connection, and with top privacy protection. After months of the solution's deployment, Caretia is well positioned to offer a range of services best serving the needs of the wider community in the future.
- Network of over 1,000 healthcare professionals to meet different needs.
- More than 50 users have benefited from the Tele-Nurse service during the epidemic.